The agreement between you and sincHR governing access to and use of our platform and services. Please read it carefully before using sincHR.
Plain-language summary: By creating an account or using sincHR, you agree to these terms. We may update them at any time — we'll notify you of material changes. If you don't agree with a change, you may cancel your subscription before it takes effect.
In these Terms and Conditions ("Terms"), the following words have the meanings set out below:
By creating an account, clicking "I agree", accessing the Platform, or otherwise using any part of our service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In that case, "you" and "your" refer to that organisation.
If you do not agree to these Terms, you must not access or use the Platform.
This is one of the most important sections. We reserve the right to change these Terms at any time and for any reason.
We may modify, update, or replace these Terms at our sole discretion and at any time, without limitation. We will provide notice of material changes by one or more of the following methods:
Changes will become effective on the date stated in the notice ("Effective Date of Change"), which will be no fewer than 14 days from the date of notice for material changes. For non-material clarifications, corrections, or changes that do not adversely affect your rights, changes may take effect immediately.
Your continued use of the Platform after the Effective Date of Change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and cancel your Subscription before the Effective Date of Change. Cancellation instructions are available in your account settings.
We encourage you to review these Terms periodically. The "Last updated" date at the top of this page will reflect the date of the most recent version.
We are not obligated to seek your prior approval to make changes to these Terms. No course of dealing, prior understanding, or practice shall prevent us from amending these Terms in accordance with this section.
To access the Platform, you must register for an account and provide accurate, complete, and current information. You agree to update this information as necessary to keep it accurate.
You are responsible for:
We reserve the right to suspend or terminate any account that we believe has been compromised, is being used fraudulently, or is in violation of these Terms.
You must not share your account credentials with third parties or allow more Users to access the Platform than is permitted under your Subscription plan.
sincHR provides a cloud-based HR and compensation management platform that includes, depending on your Subscription plan, features such as employee records management, compensation band management, pay transparency reporting, workforce analytics, EU Pay Transparency Directive compliance tools, recruiting and applicant tracking, and related services.
We reserve the right, at our sole discretion and at any time, to:
We will use reasonable efforts to provide advance notice of significant changes or extended downtime, but are not obligated to do so. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform or any part thereof.
The Platform is provided for lawful business purposes only. Any compliance information, reporting tools, or legal guidance features are provided for informational purposes and do not constitute legal advice. You should consult qualified legal counsel for advice specific to your situation.
Access to paid features of the Platform requires a paid Subscription. Subscription fees, plan features, and billing cycles are as set out on our Pricing page, which may be updated from time to time at our discretion.
Unless otherwise agreed in writing, Subscriptions are billed in advance on a monthly or annual basis. Payment is due on the first day of each billing period. All fees are non-refundable except as expressly set out in these Terms or as required by applicable law.
We may change our Subscription fees at any time. We will provide at least 30 days' written notice of any price increase to existing Subscribers before the increase takes effect. Your continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing. If you do not accept the new pricing, you may cancel your Subscription before the effective date.
We may offer free trials at our discretion. At the end of a free trial, your account will automatically convert to the selected paid plan unless you cancel before the trial ends. We reserve the right to modify or discontinue free trial offers at any time without notice.
All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying any such taxes associated with your Subscription.
If payment is not received by the due date, we may suspend your access to the Platform with or without notice. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is less.
Except as required by applicable law, all payments are non-refundable. If you cancel your Subscription, you will continue to have access to the Platform until the end of your current billing period, after which your access will cease.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform to:
We reserve the right to investigate suspected violations of these Terms and, at our sole discretion, to remove content, suspend accounts, or take any other action we deem appropriate, including reporting to law enforcement authorities.
You retain ownership of all Customer Data you submit to the Platform. You grant us a limited, non-exclusive, royalty-free licence to process your Customer Data solely to provide and improve the Platform and as described in our Privacy Policy.
You are responsible for ensuring you have all necessary rights, consents, and authorisations to submit Customer Data to the Platform, and that doing so complies with all applicable laws, including GDPR and the EU Pay Transparency Directive.
Where we process personal data on your behalf as a data processor, our processing activities are governed by our Privacy Policy and, where applicable, a Data Processing Agreement ("DPA"). By accepting these Terms, you also accept our DPA, which is incorporated herein by reference.
Upon termination of your account, we will retain your Customer Data for up to 90 days to allow for data export, after which we will delete it in accordance with our data retention policy, unless we are required by law to retain it for longer.
The Platform, including all software, designs, text, graphics, logos, and other content, is owned by or licensed to sincHR and is protected by copyright, trade mark, and other intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business purposes during the term of your Subscription.
Any feedback, suggestions, or ideas you provide regarding the Platform ("Feedback") may be used by us freely and without restriction or compensation to you. You hereby assign to us all rights in such Feedback.
Each party may have access to information that is confidential to the other party ("Confidential Information"). Each party agrees to keep the other's Confidential Information confidential and not to disclose it to third parties without the other's prior written consent, except as required by law.
This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or court order, provided that the receiving party gives prompt written notice to the disclosing party to the extent permitted by law.
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied.
To the fullest extent permitted by applicable law, sincHR expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation:
You acknowledge that the Platform includes features designed to assist with EU Pay Transparency Directive compliance, but that use of these features does not guarantee legal compliance. You remain solely responsible for ensuring your compliance with all applicable laws and regulations.
To the fullest extent permitted by applicable law:
These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you to the extent prohibited by law.
You agree to indemnify, defend, and hold harmless sincHR and its officers, directors, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
These Terms commence on the Effective Date and continue until your Subscription is terminated by either party.
You may cancel your Subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. No refunds are provided for the unused portion of a billing period.
We may suspend or terminate your access to the Platform, with or without notice, at our sole discretion, including if:
Upon termination, your right to access the Platform immediately ceases. Sections that by their nature should survive termination will survive, including Sections 8 (Data), 9 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law).
These Terms are governed by and construed in accordance with the laws of [INSERT JURISDICTION], without regard to its conflict-of-law provisions.
Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days of written notice, the parties agree to submit to the exclusive jurisdiction of the courts of [INSERT JURISDICTION].
Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
If you are a consumer resident in the European Union, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
These Terms, together with our Privacy Policy and any order forms or agreements separately executed, constitute the entire agreement between you and sincHR with respect to the Platform and supersede all prior and contemporaneous agreements, representations, and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver is only effective if in writing and signed by an authorised representative of sincHR.
You may not assign or transfer these Terms or any of your rights or obligations hereunder without our prior written consent. We may assign these Terms, in whole or in part, at any time without notice to you, including in connection with a merger, acquisition, or sale of all or substantially all of our assets.
We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, war, pandemics, government actions, internet outages, or third-party service failures.
These Terms are for the sole benefit of you and sincHR and do not create any third-party beneficiary rights.
These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.
If you have any questions about these Terms, please contact us:
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